Withdrawal from the contract

Withdrawal form

CANCELLATION OF ORDER, WITHDRAWAL FROM THE PURCHASE CONTRACT

a

) The Buyer acknowledges that according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the Purchase Contract in case of:

  • delivery of goods which have been modified according to the wishes of the buyer or for his person

  • delivery of goods in closed packaging which the buyer has removed from the packaging and which cannot be returned for hygienic reasons

b) The buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829(1) of the Civil Code:

  • within 14 days of receipt of the goods or the last part of the delivery

  • the goods must be returned within 14 days of withdrawal from the purchase contract

  • if the buyer withdraws from the purchase contract, the buyer bears the costs of returning the goods to the seller, even if the goods cannot be returned by normal postal means due to their nature

  • in the event of withdrawal from the contract, the seller shall return the payment received from the buyer within 14 days in the same manner as the payment was received

  • the goods must be absolutely intact, undamaged, without signs of use, originally packaged, and capable of resale

  • if the returned goods are damaged due to a breach of the buyer's obligations, the seller is entitled to claim against the buyer compensation for the depreciation in value of the goods and to set it off against the refund

  • the buyer sends the goods by ordinary parcel post, cash on delivery will not be accepted!

  • if a gift is given to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase contract, the gift contract with respect to such gift ceases to be effective and the buyer is obliged to return the gift together with the goods to the seller.

c) The Seller shall be entitled to withdraw from the contract if :

  • the goods are no longer manufactured or delivered

  • the goods are unavailable for a long period of time

  • an order has been received with an incorrect price for the goods by mistake or technical error